Our Commitment to You
We understand that when you order from us, you’re not just buying food—you’re seeking a connection. You might be a South African expat longing for the savory bite of biltong, a global food enthusiast eager to host an authentic braai, or a home chef searching for that perfect boerewors. Our delivery service is designed with you in mind, ensuring the vibrant, authentic flavors of South Africa arrive at your door with care, speed, and reliability.
Global Reach, Local Heart
We proudly ship worldwide, connecting communities through taste. (Please note: Deliveries to some remote locations and parts of Asia may have restrictions. Please check at checkout or contact us for specific inquiries). Wherever you are, we strive to make the taste of home accessible.
Your Shipping Options
To serve your needs, we offer two clear and reliable shipping methods. All orders are carefully packed and processed within 1-2 business days before dispatch.
🚚 Standard Shipping – Fast & Tracked
Carrier: DHL or FedEx
Cost: $12.95 (flat rate)
Delivery Time: 10-15 business days after dispatch.
Ideal for: When you need your South African essentials with speed and full tracking visibility. Perfect for planning that weekend braai or surprising a homesick friend.
📦 Free Shipping – Value & Reliability
Carrier: EMS
Cost: FREE on all orders over $50.
Delivery Time: 15-25 business days after dispatch.
Ideal for: Stocking up your pantry with groceries, canned foods, wines, and larger orders. A cost-effective way to bring a comprehensive taste of The Savanna to your home.
From Our Hands to Your Home
Every product—from our hand-cut, traditionally crafted biltong to our premium butchery cuts and curated wines—is packed with the utmost care to preserve its quality and authenticity during transit. We treat your order as if we were sending it to family.
Our Satisfaction Guarantee
Your complete satisfaction is our priority. If for any reason you are not delighted with your purchase, we accept returns within 15 days of you receiving the goods. Please visit our Returns Policy page or contact our team for details.
Questions About Your Order?
Our friendly customer service team, stewards of South African hospitality, is here to help.
Email us at: [email protected]
We’re committed to ensuring your flavor journey with The Savanna is seamless from click to plate.
Let us handle the logistics. You focus on the flavor, the fire, and the fellowship.