FAQ

The Savanna was created for anyone who loves the vibrant, authentic flavors of South Africa. Our typical customers include:

South African expats Global food enthusiasts Braai hosts Home chefs Gift shoppers

Whether you’re longing for the savory bite of traditional biltong, planning an authentic braai, or searching for unique African groceries and wines, we bridge continents to deliver cherished tastes and memories to your doorstep.

Our products are curated for authenticity and quality. We specialize in:

• Handcrafted Traditional Foods: Like our hand-cut, traditionally crafted biltong, droëwors, and boerewors.
• Premium Butchery Cuts: Sourced and prepared with care from our BUTCHERY selection.
• Curated Pantry & Drinks: From African cereals and canned foods to South African beers, ciders, and brandies.
• Unique Flavors: Including Chilli Chutney Biltong, Cracked Black Pepper Biltong, and a wide range of biscuits, chocolates, and more.

Every item is packed as if for family, ensuring the quality and authenticity you expect.

We proudly ship worldwide with a mission to connect communities through taste. Please note: Deliveries to some remote locations and parts of Asia may have restrictions. You can check specific country availability at checkout or contact us for inquiries.

We offer two reliable shipping methods to suit your needs:

All orders are carefully packed and processed within 1-2 business days before dispatch.

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your package directly with the carrier (DHL, FedEx, or EMS).

We accept the following secure payment methods: Visa, MasterCard, JCB, and PayPal.

Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your personal and financial information is protected.

Your satisfaction is our priority. We accept returns within 15 days of you receiving the goods. If for any reason you are not delighted with your purchase, please visit our dedicated Returns Policy page or contact our customer service team at [email protected] for detailed instructions and assistance.

We pack every order with utmost care. However, if items arrive damaged or there is an error with your order, please contact us immediately at [email protected] with your order number and photos of the issue. We will resolve it promptly to ensure your complete satisfaction.

For optimal freshness, store biltong, droëwors, and boerewors in a cool, dry place. Once opened, resealing the bag or storing in an airtight container is recommended. Refrigeration can extend shelf life but is often not necessary due to traditional curing methods. Specific storage advice is included with relevant products.

Of course! A taste of South Africa makes a wonderful and thoughtful gift. You can enter the recipient’s shipping address at checkout. We recommend choosing Standard Shipping with tracking for gift orders to ensure a smooth delivery experience.